Every company is a little different with regard to how it sets up internal support for Oracle applications. Sumpositive provides a complete Oracle support solution for customers using a dedicated support team located in the US and offshore. Support services management and support managers work together with customer management to ensure that Sumpositive best understands how and where to help our customers reach their business goals.
Sumpositive works with each customer to decide on the appropriate resources, level of staffing, hours of coverage, service level agreements and deployment model. Customers can choose an offshore only resource, a combination of offshore and US-based resources and even an on-site presence. Additionally, for accounts that require it, a support manager can be assigned to attend core team meetings and work closely with the customer, essentially becoming a trusted liaison for the business. The support manager as well as the functional and technical resources assigned to the account will understand the business and not only resolve issues, but also recommend new solutions and technologies in the spirit of continuous improvement.
• Product Support
• Remote DBA Support
• Application Support & Development
• Custom Development
• Maintenance & Bug Fixing